Long View RV
New England's Largest and Oldest Family Owned and Operated RV Dealership
Windsor Locks (Hartford) CT Exit #42 off I-91
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RV Rental Terms and Conditions

    1. Definitions. "Agreement" means all terms and conditions found in this form, any addenda and any additional materials we provide at the time of rental. "You", "your" or “Renter” means the person identified as the customer elsewhere on this form, any person signing this Agreement, any Authorized Driver and any person or organization to whom charges are billed by us at its or the customer's direction.  All persons referred to as "you" or "your" are jointly and severally bound by this Agreement.  "We", "our" or "us" means Long View RV Rentals.  "Authorized Driver" means the customer and any additional driver(s) listed by us on this Agreement.  "Vehicle" or “RV” means the motorized recreational vehicle identified in this Agreement and any vehicle we substitute for it, and all its tires, tools, accessories, equipment, appliances, keys and vehicle documents. “CCDW” means Comprehensive Collision Damage Waiver.  “Physical Damage” means damage to, or loss of, the Vehicle caused by collision or upset; it does not include comprehensive damage, such as damage to, or loss of, the Vehicle due to theft, vandalism, act of nature, riot or civil disturbance, hail, flood or fire or other comprehensive loss not caused by collision or upset.  "Loss of use" means the amount calculated by multiplying the number of days from the date of damage to the Vehicle until it is repaired times the daily rental rate.  “MBA SLI” means a vehicle liability, collision and comprehensive insurance policy you purchased from a third party.
    2. Privacy Policy. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
    3. Security Policy. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We follow all information privacy requirements and regulations as set forth by state and federal law.1. Definitions. "Agreement" means all terms and conditions found in this form, any addenda and any additional materials we provide at the time of rental.  "You", "your" or “Renter” means the person identified as the customer elsewhere on this form, any person signing this Agreement, any Authorized Driver and any person or organization to whom charges are billed by us at its or the customer's direction.  All persons referred to as "you" or "your" are jointly and severally bound by this Agreement.  "We", "our" or "us" means Long View RV Rentals.  "Authorized Driver" means the customer and any additional driver(s) listed by us on this Agreement.  "Vehicle" or “RV” means the motorized recreational vehicle identified in this Agreement and any vehicle we substitute for it, and all its tires, tools, accessories, equipment, appliances, keys and vehicle documents. “CCDW” means Comprehensive Collision Damage Waiver.  “Physical Damage” means damage to, or loss of, the Vehicle caused by collision or upset; it does not include comprehensive damage, such as damage to, or loss of, the Vehicle due to theft, vandalism, act of nature, riot or civil disturbance, hail, flood or fire or other comprehensive loss not caused by collision or upset.  "Loss of use" means the amount calculated by multiplying the number of days from the date of damage to the Vehicle until it is repaired times the daily rental rate.  “MBA SLI” means a vehicle liability, collision and comprehensive insurance policy you purchased from a third party.
    4. Rental, Indemnity and Warranties. This is a contract for the rental of the Vehicle. We may repossess the Vehicle at your expense without notice to you if the Vehicle is abandoned or used in violation of law or this Agreement. You agree to indemnify us, defend us and hold us harmless from all claims, liability, costs and attorney fees we incur resulting from, or arising out of, this rental and your use of the Vehicle or our repossession of it. We make no warranties, express, implied or apparent, regarding the Vehicle, no warranty of merchantability and no warranty that the Vehicle is fit for a particular purpose.
    5. Renter & Authorized Driver Requirements. All Authorized Driver’s must be a minimum of 25 years of age at the time of the rental and they must possess a valid driver’s license.  Renter must be present and provide a major credit card and picture identification at the time of pick-up.  Renter’s identification name must match the name on the credit card being used to pay for the rental.  Only Authorized Drivers are permitted to drive and operate the RV.  You relieve us and our insurance carrier(s) of any liability incurred while the Vehicle is driven or operated by anyone other than an Authorized Driver.  You certify that all the information provided in this contract is true and accurate.  Any inaccurate or fraudulent information voids this rental contract.
    6. Vehicle – Reservation. The reservation confirms rental dates, time and a general vehicle type range.  The reservation does not reserve a specific vehicle, size, type, color, floor plan or model year.  We reserve the right to fill reservations within the category reserved and may substitute upgraded vehicles if the reserved Vehicle is unavailable at the time of departure.
    7. Vehicle – Condition and Return. You must return the Vehicle to our rental office or other location we specify, on the date and time specified in this Agreement, and in the same condition that you received it, except for ordinary wear. If the Vehicle is returned after closing hours, you remain responsible for the safety of, and any damage to, the Vehicle until we inspect it upon our next opening for business.
    8. Responsibility for Damage or Loss; Reporting to Police. You are responsible for all damage to the Vehicle. You are responsible for loss of use of the Vehicle while it is being repaired.  You are responsible for the diminution of the vehicle’s value caused by damage to it or repair of it.  The diminution in value charge is 2% of the value of the RV.  You are responsible for all damage of loss caused by blowouts, punctures or other road damage, unless the damage is caused by a loss that is collision or comprehensive.  You are responsible for all missing equipment.  You are responsible for our reasonable administrative charges to cover our administrative expenses connected with any damage claim whether or not you are at fault. You are responsible for loss due to theft or vandalism or attempted theft or vandalism of the vehicle and all damage due to vandalism that occurs in connection with a theft.  You must report all accidents or incidents of theft and vandalism to the police as soon as you discover them. You must report all accidents and/or damage involving the Vehicle to us within 12 hours of occurrence.
    9. Comprehensive Collision Damage Waiver. This contract offers, for an additional charge, an optional comprehensive collision damage waiver to cover your responsibility for damage to the rented vehicle. If you have a personal auto policy it may cover collision, fire and theft damage to the rented vehicle, and personal injury you caused while using the rental vehicle.  You should determine the extent of your coverage under your personal auto policy before deciding whether to purchase CCDW.  If you purchase CCDW, we waive our right to collect from you a portion of Physical Damage to the Vehicle.  We will not waive this right if damage to the Vehicle: a) is caused by anyone who is not an Authorized Driver; b) is caused by a Vehicle driver under the influence of any drug or alcohol; c) is caused by anyone who obtained use of the Vehicle or extended the rental period by giving us false, fraudulent or misleading information; d) occurs while the Vehicle is used during the commission of any crime, other than a minor traffic violation; e) occurs while carrying persons or property for hire; f) results from carrying dangerous or hazardous items or illegal materials; g) results from use of the Vehicle outside the United States or Canada, or outside any geographic limitations stated elsewhere in this agreement; h) is caused by driving on unpaved roads; i) occurs while transporting more persons than the Vehicle has seat belts, while carrying persons outside the passenger compartment, or while transporting children without approved child safety seats as required by law; j) occurs when the odometer has been tampered with or disconnected; k) occurs when the Vehicle’s fluid levels are low, or it is otherwise reasonable to expect you to know that further operation would damage the vehicle; l) is caused by inadequately secured cargo; m) is caused by anyone who sits, lies or stands on the roof of the vehicle; n) results from your willful, wanton or reckless act or misconduct; and o) occurs and you fail to notify us and the police of any accident or vandalism causing damage to the Vehicle.  Our CCDW deductible limit is $500.00.  The CCDW deductible limit applies to EACH accident separately not cumulatively.  The daily cost of collision damage waiver is $12.95.  The annualized rate collision damage waiver is $4,726.75.
    10. MBA SLI. You are responsible for all damage or loss you cause to others. Supplemental Liability Insurance is excess liability insurance that protects you and any authorized driver, as defined in the rental agreement, against third party automobile claims for bodily injury and property damage caused during permitted use of the rental vehicle. Our rental agreement provide some minimum protection for third party liability. MBA SLI provides you with the following benefits:  1) When you accept MBA SLI, the policy may provide you with excess coverage for the difference between that provided in your rental agreement (minimum requirement is the state financial responsibility mandated by the applicable insurance jurisdiction) and $1,000,000. ($300,000 for Motorcycles).  2) Property Damage limitation is $50,000 ($10,000 for Motorcycles) on any claim and this limit is included in the liability limit of $1,000,000 ($300,000 for Motorcycles). Policy limits are in excess of any/all valid and collectible underlying insurance.  3) If there is any other valid and collectable insurance in effect (i.e. personal automobile liability coverage) then the available protection under MBA SLI Coverage would be reduced by the amount of the underlying insurance.  The purchase of MBA SLI is not required in order to rent a vehicle.  MBA SLI may provide a duplication of coverage already provided by a renter's personal insurance policy, homeowner's insurance policy, personal liability insurance policy, or other source of coverage.  Acceptance is proof of coverage under the policy issued to the renter. MBA SLI is provided through an independent insurance company.
    11. Payments. You agree to pay us or the appropriate government authority on demand for all charges due us under this Agreement, including, but not limited to: (a) time and mileage for the period you keep the Vehicle, or a mileage charged based on our experience if the odometer or its seal is tampered with or disconnected; (b) charges for additional drivers; (c) charges for the optional products and services you elected to purchase; (d) fuel, if you return the Vehicle with less fuel than when rented; (e) applicable sales, use and other taxes; (f) loss of, or damage to, the Vehicle, which includes the cost of repair, or if the Vehicle is not repairable,  the retail actual cash value of the Vehicle on the date of the loss if we elect not to repair the Vehicle, plus loss of use, diminution of value of the Vehicle caused by damage to it or repair of it, and our administrative expenses incurred processing the claim; (g) all parking, traffic and toll fines, penalties, forfeitures, court costs, towing, storage and impound charges and other expenses involving the Vehicle assessed against us or the vehicle, unless these expenses are our fault;  (h) all expenses we incur in locating and recovering the Vehicle if you fail to return it or if we elect to repossess the Vehicle under the terms of this Agreement; (i) all costs, including pre- and post-judgment attorney fees, we incur collecting payment from you or otherwise enforcing our rights under this Agreement; (j) a 2% per month late payment fee , or the maximum amount allowed by law (if lower than 2%) on all amounts paid after the date the vehicle is returned; (k) 1½% per month interest, or the maximum amount allowed by law (if lower than 1½%) on monies due us but not paid upon return of the Vehicle; (l) $100, plus $5/mile for every mile between the renting location and the place where the Vehicle is returned or abandoned, plus any additional recovery expenses we incur; (m) $25 or the maximum amount permitted by law, whichever is greater, if you pay us with a check returned to us unpaid for any reason; and (n) a reasonable fee not to exceed $500 to clean the Vehicle if returned substantially less clean than when rented.
    12. Security Deposit. A $1,000 security deposit is required before departure and is payable in cash or by credit card. This deposit covers any damage to the RV during the rental period, regardless of fault.  It also covers any additional charges (fuel, additional mileage, additional days, etc.) incurred related to the rental that were not charged elsewhere in the rental contract, including traffic tickets or other fines incurred.  This deposit also covers all costs and our lost time ($75/hr.) including pre- and post-judgment legal and collection fees we incur collecting payment from you or otherwise enforcing our rights under this contract.  The deposit may be held until the completion of any legal or collection action.  The deposit, or unused portion, is refundable within 14 days. We may use your deposit to pay any amounts owed to us under this Agreement.
    13. Cancellation Policy. Reservation cancellations over 21 days before departure will incur no cancellation fee. Reservation cancellations between 14 and 20 days before departure are subject to a $200 cancellation fee.  Reservations cancelled less than 13 days before departure are subject to a $500 cancellation fee.  Any cancellation fees collected by us can be used by you for a rental reservation made within one year of the original cancellation.
    14. Your Property. You release us, our agents and employees from all claims for loss of, or damage to, your personal property or that of any other person, that we received, handled or stored, or that was left or carried in or on the Vehicle or in any service vehicle or in our offices, whether or not the loss or damage was caused by our negligence or was otherwise our responsibility. This includes your vehicle parked on our property, if any.
    15. Breach of Agreement. The following acts listed are prohibited uses of the Vehicle and breaches of this Agreement. You agree that the vehicle will not be used: (a) by anyone who is not an Authorized Driver, or by anyone whose driving license is suspended in any jurisdiction, or by anyone under the influence of drugs or alcohol; (b) by anyone who obtained the Vehicle or extended the rental period by giving us false, fraudulent or misleading information; (c) in furtherance of any illegal purpose or under any circumstance that would constitute a violation of law other than a minor traffic violation; (d) to carry persons or property for hire; (e) to push or tow anything, taken outside the United States or Canada, or to transport an animal, unless these acts are authorized by us elsewhere in this Agreement (f) in any race, speed test or contest; (g) to carry hazardous items or illegal material; (h) to transport more persons than the Vehicle has seat belts, or to carry persons outside the passenger compartment; (i) to transport children without approved child safety seats as required by law;  (j) when the odometer has been tampered with or disconnected; (k) when the Vehicle driven through or under an overpass or other structure without sufficient overhead or side clearance; (l) when the Vehicle's fluid levels are low, or it is otherwise reasonable to expect you to know that further operation would damage the Vehicle; (m) to transport inadequate secured cargo;  or, (n) to commit an intentional, willful, wanton or reckless act with the vehicle, including allowing someone other than an Authorized Driver to operate the Vehicle, or by failing to summon the police to any accident involving personal injury or property damage.  If you breach this Agreement, you are liable for all damage to, or loss of, the Vehicle caused by your breach. You waive all recourse against us for any criminal reports or prosecutions that we take against you that arise out of your breach of this Agreement.
    16. Modifications. No term of this Agreement can be waived or modified except by a written agreement that we have signed. If you wish to extend the rental period, you may be required to return the Vehicle to our rental office for inspection and written amendment by us of the due-in date.  This requirement is at our sole discretion.  This Agreement constitutes the entire agreement between you and us.  All prior representations and agreements between you and us regarding this rental are void.
    17. Miscellaneous. No waiver by us of any breach of this Agreement constitutes a waiver of any additional breach or waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise any of our rights under this Agreement does not constitute a waiver of any other provision of this Agreement.  Unless prohibited by law, you release us from any liability for consequential, special or punitive damages in connection with this rental or the reservation of a vehicle.  If the Vehicle is inoperable for more than 24 hours, our liability to you is limited to the daily rental rate times the number of days the Vehicle is inoperable. If any provision of this Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable.
    18. Restricted use. 1) All desert areas during hot periods, including Death Valley.  During these periods many areas are not habitable and could pose a danger to humans.  2) Gatherings or events which could pose a danger to humans. 3) Non-public roads, unpaved roads and “off-road” areas. 4) Renter is liable for all damages to vehicle, tires, batteries, towing charges and other expenses as a result of a breakdown associated with operating in these areas. 5) Renter is prohibited in use of the Vehicle associated with any illegal or unsafe purpose, including consuming alcohol while driving. 6) Security Deposit will be forfeited in full if any portion of this section 16 is violated.
    19. Maintenance and Breakdown. 1) You are responsible for checking the engine oil, fluids and coolant levels at each refueling, as well as reporting any mechanical failures to us immediately. 2) We are not liable for your expenses due to unforeseen breakdowns beyond our control. 3) You are responsible for all damage or repair due to negligence or failure to provide maintenance while you are responsible for the Vehicle. 4) In the event the Vehicle is in breakdown repair for 12 hours or more, through no fault of yours, our responsibility to you is limited to refund of the daily rate or portion thereof. Radio, automatic steps, air conditioning, refrigerator, microwave and appliances, cruise control and generator malfunctions are not considered breakdowns and no refunds are available for repair to these items. 5) You agree to obtain prior authorization from us for all repairs or replacements to the Vehicle, or you will be fully liable for all these expenses and all damage that may result from improper repair or replacement. 6) Any windshield or window damage will result in replacement of the windshield or window.  This is for safety considerations.  Our insurance does not cover this cost, unless it is associated with collision or comprehensive incident. 7) You acknowledge that all tires are in proper order upon signing check out form.  Flat or leaking tire replacement or repair is your responsibility. 8) Damage below the bumper top line and above the windshield top line is your sole responsibility.  You agree to financial responsibility for the repair or replacement of all damaged items, per this section 17.
    20. Roof Access. All members of your rental party are expressly prohibited from use of the roof ladder and roof. Any evidence of use or access of either of these items will result in full forfeiture of your Security Deposit in addition to any damage incurred.
    21. Pick up and Return. You will be able to pick up your RV between 1:00pm and 4:00pm, Monday through Friday. You are required to return your RV between the hours of 9:00am and 11:00am, Monday through Friday.  If you choose to return the vehicle after our normal business closing hours, you remain responsible for the safety of and any damage to the vehicle until we inspect it upon our next opening for business.
    22. No Pets. You acknowledge that no pets or animals of any kind are allowed in the RV at any time, unless prior written permission is granted in writing. If granted, you agree to follow all requirements and pay all charges of the Pet Addendum.  Included in this restriction are pets or animals belonging to friends, neighboring campers, fellow campers, or strays.
    23. Carpet & floors. You acknowledge and agree that you are fully responsible for any and all damage that occurs to the carpeting or flooring in the RV. You hereby agree to pay for all cleaning and/or damage that may occur for any reason.
    24. Refrigerator. You acknowledge that the RV refrigerator may not stay cold while operating normally and properly, due to the following reasons: a) hot weather; b) RV being out of level, c) frequent opening of its door, d) overfilling the compartment, e) food or other items blocking the vents and/or f) filling the compartment before it has had time to cool down. You agree to pack the compartment properly.  You relieve us of all responsibilities or costs in its operation or use.
    25. Air Conditioner. You acknowledge that the roof air conditioner(s) in the RV may not cool the RV in hot weather, and that this is normal to the operation of these units. You agree that the following circumstances may cause this condition: a) hot weather, b) inadequate power to the units and/or c) turning the units on after it is already hot in the RV.  You acknowledge that normal operation of the air conditioners allows for only approximately 10 to 15 degree cooling below outside temperatures on hot days.  You acknowledge the air conditioner is in proper working order, and agree not to set the thermostat below 72°F because damage that cannot be repaired may occur.  You are fully responsible to replace the unit, and this damage is not covered by insurance. We do not warrant roof air conditioner performance when ambient outdoor air temperature is above 94°F.
    26. Mileage. You are credited with 100 free miles of travel for every day of this rental agreement. Additional mileage charges, in excess of your free miles are charged as follows:  a) the next 300 miles are charged at $0.35 per mile b) the next 300 miles are charges at $0.70 per mile and c) all additional miles are charged at $1.40 per mile.
    27. Fuel. You will receive your Vehicle with a full tank of gasoline. You must return it the same way.  You are responsible for all the gasoline you use during your trip.  If you choose to return your Vehicle with less than a full tank of gasoline we will fill it for you at a cost of $50.00 plus the cost of the gasoline.  The Vehicle uses 87 octane (regular) gasoline.  You will receive your Vehicle with a full tank of propane.  You only need to refill it if you fully empty it and need to refill it for your comfort.
    28. Generator. You are allowed 2 hours of free generator use for every day that you rent. Time thereafter is billed at a rate of $3.00 per hour.  If you use the generator you are responsible for maintaining the oil level at operating levels.  Use 15W40 oil to replenish as needed.  Damage to our generator is NOT COVERED by the CCDW nor is it covered by your SLI.
    29. Awning Damage. Damage to any part of the awning on the RV is NOT COVERED by the CCDW nor is it covered by your SLI.
    30. Cleaning Charges. A fee to clean your rental unit upon return has been included in this contract. If the unit requires additional cleaning beyond 3 hours, the additional fee will be $50.00 per hour.  The fee is at our sole discretion.
    31. Waste Water. You acknowledge that the holding tanks in the RV collect all the water waste and that they will fill very quickly with normal use. You agree to dump the waste tanks as needed to control odors and bacteria. You agree to apply chemicals after each dump of the black water waste tank.
    32. Toilet Clogs. You acknowledge that the toilet clogs each time food, wet wipes or trash is put into it. You also acknowledge that the toilet clogs if inadequate water is applied to properly flush the waste or toilet paper used.  Adequate water is the amount of water needed to carry the waste into the holding tank.  You agree to pay $250.00 hazardous materials sanitation fee if you return the RV with any kind of toilet clog, plus the costs of any repairs or fines that may be incurred as a result.
    33. Towing. We do not allow towing behind our Vehicles under any circumstances.
    34. TV or Satellite Reception. You acknowledge that you are not guaranteed that the TV or satellite system will receive or process a signal at any time during the rental period. You understand that many external conditions effect television signal reception.

     

 


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